User Guide, Fees, and Important Notes
Corresponding to the above six service sections, we have generated detailed operation guides, charging standards and notes respectively, with plain language and clear steps, adapting to buyers with different operation levels. Details are as follows:
I. One-Stop, Full-Range Kitchen Procurement Services
(1) User Guide
- Selection Consultation: You can browse products through the product catalog on our independent site, or contact our WeCom or WhatsApp customer service to inform your procurement needs (category, quantity, budget, delivery time, etc.). Our professional procurement consultants will provide one-on-one selection suggestions for you.
- Quotation Application: After confirming the selection, you can submit a quotation application on the independent site, or contact customer service to apply for a quotation. The consultant will provide a detailed quotation sheet (including product unit price, bulk discount, freight, etc.) within 24 hours.
- Order Confirmation: After you confirm the quotation, sign the procurement contract online, confirm the order details (product specifications, quantity, delivery time, payment method, etc.), and pay the deposit (usually 30%-50% of the total order amount).
- Stock Preparation and Delivery: After we receive the deposit, we will start the stock preparation process. After the stock is ready, we will notify you to pay the balance. After the balance arrives, we will arrange the delivery, and update the logistics information to the independent site synchronously for your query.
- Receipt and Inspection: After you receive the goods, you can check against the order details. If there are any quality problems, please contact customer service in time.
(2) Fee Schedule
- Product Price: We implement tiered pricing according to the procurement batch. The larger the batch, the lower the unit price. The specific quotation is subject to the quotation sheet provided by the procurement consultant;
- Service Fee: If the procurement amount is ≥ 10,000 RMB, the procurement service fee is waived; if the procurement amount is < 10,000 RMB, we charge a service fee of 1%-3% of the procurement amount (minimum 200 RMB);
- Logistics Fee: According to the weight, volume, transportation method and destination of the goods, it is charged according to the actual logistics cost. The quotation sheet includes detailed logistics cost details with no hidden fees.
(3) Important Notes
- You need to accurately provide procurement needs (product specifications, quantity, delivery time, etc.) to avoid order delays or additional costs caused by demand deviation;
- After paying the deposit, if you cancel the order unilaterally, the deposit will not be refunded; if you need to modify the order, you need to propose it before stock preparation, and additional costs may be incurred after modification (subject to negotiation);
- Goods inspection must be completed within 7 working days after receipt. If no objection is raised within the time limit, the goods will be deemed as accepted;
- Mixed batch procurement needs to meet the minimum order quantity requirements of each product. The specific minimum order quantity is subject to the mark on the product detail page.
II. OEM/ODM Customization Services
(1) User Guide
- Demand Communication: Contact our customer service to clarify your customization needs (product type, material, size, function, logo, packaging, batch, delivery time, etc.). You can provide reference materials such as samples, drawings (3D drawings), patterns (AI files), etc.
- Solution Design: Our planning and design team will issue a customized solution (including design drawings, sample renderings, production cycle, quotation, etc.) within 3-5 working days according to your needs, and communicate and confirm with you.
- Sample Prototyping: After confirming the solution, you pay the sample fee, and we start the sample prototyping. We will complete the sample production within 7-15 working days and send it to you for inspection.
- Order Signing: After the sample is accepted, both parties sign the customization contract. You pay the deposit (usually 50% of the total order amount), and clarify the details such as production cycle, quality standard, delivery time, etc.
- Mass Production: We start mass production according to the contract requirements. During the production process, we will timely feedback the production progress to you, and can provide production process photos or videos according to your needs.
- Inspection and Delivery: After production is completed, we will notify you for inspection. You can conduct on-site inspection or entrust a third party for inspection. After acceptance, you pay the balance, and we arrange the delivery.
(2) Fee Schedule
- Sample Fee: Charged according to product complexity. The sample fee for ordinary kitchenware is 500-2000 RMB per item. For complex customized products (requiring mold opening, special craftsmanship), the sample fee is 2000-5000 RMB per item. After the bulk order is completed, the sample fee can be deducted from the order payment;
- Mold Fee: For customized products that require mold opening, the mold fee is charged according to the mold complexity. The mold fee for ordinary kitchenware is 5500-7000 RMB. For special special-shaped products, the mold fee is 7500-9500 RMB. The specific price is subject to the actual quotation;
- Production Fee: Calculated according to the material, craftsmanship and batch of the customized product. The larger the batch, the lower the unit price. The specific price is subject to the quotation sheet;
- Design Fee: Ordinary customized design is free. For complex designs (requiring new R&D, special craftsmanship design), we charge a design fee of 1000-3000 RMB.
(3) Important Notes
- You need to clarify the customization needs and provide clear reference materials to avoid repeated modification of the scheme due to vague needs, which will prolong the sample and production cycle;
- After the sample is accepted, if you unilaterally modify the customization needs, you need to re-pay the sample fee and related design fees, and the production cycle will be extended accordingly;
- The minimum order quantity for customized products is usually 500 pieces per item. The specific minimum order quantity can be negotiated. If it is lower than the minimum order quantity, the unit price will be appropriately increased;
- We will strictly keep the samples, drawings, logos and other materials provided by you confidential, and will not use them for the production of other customers. You need to ensure that the materials provided are legal (no infringement).
III. Inspection Services
(1) User Guide
- Application and Appointment: You can submit an inspection application on the independent site, or contact customer service to clarify the inspection time (pre-production/in-production/post-production), inspection quantity, inspection standards and special requirements.
- Fee Payment: You pay the inspection fee according to the charging standard. After the payment is completed, the customer service will confirm the appointment information and arrange professional inspectors.
- On-site Inspection: The inspectors will go to the production workshop or warehouse at the agreed time, conduct a comprehensive inspection of the products against the inspection standards, and record the inspection results in detail.
- Report Issuance: After the inspection is completed, we will issue a standardized inspection report (including text description, problem photos, acceptance conclusion) within 24 hours, and send it to your email and independent site account.
- Problem Handling: If unqualified products are found in the inspection, you can contact customer service to negotiate a solution (rework, replacement, deduction, etc.), and we will follow up and implement the whole process.
(2) Fee Schedule
- One-time Inspection Fee: For inspection of our own products, the inspection fee is waived; for your customized products, the basic inspection fee is 800 RMB per time (for ≤500 products). For more than 500 products, an additional 100 RMB will be charged for every 100 additional products; for products requiring full inspection, the fee is 2-10 RMB per piece (depending on the quantity of each piece).
- Expedited Fee: If you need to arrange the inspection within 24 hours, an expedited fee of 300 RMB per time will be charged;
(3) Important Notes
- The inspection standards need to be clarified in advance. If there is no special agreement, the inspection will be conducted according to the national kitchenware industry standards and order requirements;
- The inspection report is only responsible for the products inspected this time. You need to raise an objection within 3 working days after receiving the inspection report. If no objection is raised within the time limit, you will be deemed to have accepted the inspection result;
- If the inspection result deviation is caused by the unclear inspection standards provided by you, the responsibility shall be borne by you.
IV. Photography Services
(1) User Guide
- Demand Submission: You can submit a photography application on the independent site, or contact customer service to clarify the products to be photographed, photography type (main image, detail image, scene image, etc.), shooting style, quantity and delivery time.
- Sample Delivery: You or we will send the product samples to be photographed to our designated address, with relevant product descriptions (highlights, shooting focus, etc.).
- Fee Payment: You pay the photography fee according to the charging standard. After the payment is completed, the photography team will start the shooting work.
- Shooting and Retouching: The photography team completes the shooting according to your needs, and performs post-retouching (color adjustment, cutout, detail optimization, etc.), and generates sample images to send to you for confirmation.
- Delivery Confirmation: After you confirm the sample images, the photography team will deliver the high-definition original images and retouched files (in JPG/PNG format) within 24 hours, and send them to your email.
(2) Fee Schedule
- Photography for Single Product: Basic package (1 main image + 3 detail images) 50 RMB per item; Upgrade package (1 main image + 5 detail images + 1 scene image) 80 RMB per item;
- Bulk Photography: For 10-50 products, enjoy 20% discount; for 51-100 products, enjoy 30% discount; for more than 100 products, enjoy 40% discount;
- Retouching Fee: Separate retouching (you provide the original image), 15 RMB per image; bulk retouching (≥10 images), 10 RMB per image;
- Expedited Fee: If you need delivery within 48 hours, an expedited fee of 50 RMB per order will be charged.
(3) Important Notes
- You need to ensure that the samples sent are intact and clean to avoid affecting the shooting effect due to sample problems;
- The shooting style and focus need to be clarified in advance. You can provide reference sample images to avoid repeated modification in the later stage;
- After confirming the sample images, you can modify them for free 2 times per product. If you exceed 2 times, a modification fee of 20 RMB will be charged each time;
- After the shooting is completed, the samples submitted by you can be sent back to you within 7 working days, and the freight shall be borne by you (can be negotiated to be included in the photography fee).
V. Foreign Exchange Collection Services
(1) User Guide
- Payment Collection Application: You can submit a payment collection application on the independent site, or contact customer service to clarify the payment collection amount, currency type, payment collection method and receiving account information.
- Information Confirmation: We check the payment collection information, and after confirming that it is correct, provide you with the payment collection account and relevant materials.
- Payment: You pay the funds through the designated method (T/T, PayPal, etc.) according to the provided account.
- Arrival Notification: After we receive the payment, we will confirm the arrival within 24 hours, update the payment collection status to the independent site, and notify you.
- Certificate Provision: After the arrival, we will provide you with the payment collection certificate. If you need foreign exchange settlement consultation, you can contact customer service for professional guidance.
（2) Fee Schedule
- T/T Payment Collection: For procurement of our own products on the independent site, the payment collection service is free of service fee;
- PayPal Payment Collection: The relevant PayPal platform handling fee will be deducted (implemented according to the platform standard);
- Other Payment Collection Methods: According to the specific payment collection channel, the service fee is charged according to the actual cost, and we will quote and confirm with you in advance.
(3) Important Notes
- You need to accurately provide the payment collection information (account number, account name, bank of deposit, etc.) to avoid the failure or delay of payment arrival caused by information errors, and the losses arising therefrom shall be borne by you;
- The payment collection amount must be consistent with the order amount. If you need multiple payments, please inform the customer service in advance for easy checking;
- The international payment collection arrival time is usually 3-7 working days, subject to the arrival time of the bank or payment platform. We do not assume the responsibility for the arrival delay caused by the delay of the bank or platform;
- Bank handling fees, exchange rate differences, etc. generated during the payment collection process shall be borne by you.
VI. Door-to-Door Logistics Services
(1) User Guide
- Logistics Appointment: You can submit a logistics appointment application on the independent site, or contact customer service to clarify the cargo information (weight, volume, quantity), destination, time-sensitive needs and special requirements (such as customs clearance, tariff prepayment, etc.).
- Solution Quotation: According to your needs, the logistics team will recommend the optimal logistics solution (sea freight, air freight, express delivery), provide a detailed quotation sheet (including freight, customs clearance fee, tariff, etc.), and confirm with you.
- Fee Payment: After you confirm the quotation, pay the logistics fee. You can choose to pay separately or together with the order payment.
- Cargo Handover: After we complete the stock preparation, the logistics team will go through the customs declaration and loading supervision procedures, and synchronize the logistics tracking number or container number to the independent site.
- Logistics Tracking: You can query the logistics trajectory in real time through the independent site or customer service. The logistics team will timely feedback the cargo transportation status (such as customs clearance progress, delivery status).
- Receipt Confirmation: After the goods are delivered to your designated location, you confirm the receipt. If there are any problems such as cargo damage or loss, please contact customer service in time.
(2) Fee Schedule
- Freight: Calculated according to the weight, volume, transportation method and destination of the goods, charged according to the actual logistics cost. Sea freight is charged by cubic meter, air freight and express delivery are charged by weight (the larger value of actual weight and volume weight is taken). The volume weight calculation standard is: Weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 5000. The specific price is subject to the quotation sheet;
- Customs Clearance Fee: Charged according to the customs clearance standards of the destination country/region;
- Tariff: Charged according to the tariff policy of the destination country/region, borne by you. You can choose to pay by yourself or entrust us to pay on your behalf (we charge a service fee of 1% of the payment amount);
- Other Fees: Packing reinforcement fee, insurance fee, remote area delivery fee, etc., charged according to the actual expenditure, and we will inform you in advance.
(3) Important Notes
- You need to accurately provide the cargo information and destination address to avoid logistics delays, additional costs or cargo loss caused by information errors;
- The logistics time is for reference only. Affected by force majeure factors such as weather, customs clearance, international situation, there may be delays. We do not assume the responsibility for time delay, but will try our best to coordinate and follow up;
- Goods packing is our responsibility. If you need special packing (such as fragile product reinforcement), please inform us in advance, and additional packing fees may be incurred;
- After the goods are delivered, you need to inspect them within 24 hours. If there is any damage or loss, you need to provide relevant photos and certificates. We will assist you in connecting with the logistics provider for claim settlement, and the claim amount is subject to the compensation standard of the logistics provider;
- There are no hidden charges for the fees clearly included in the quotation. If additional costs are incurred due to changes in your needs (such as changing the destination, increasing the quantity of goods), the additional costs shall be borne by you.